Contact & Support

Who to contact with questions about your plan or coverage

Yes! You can speak with a representative at the number posted at the bottom right of the enrollment platform. Our lines are open 8 am - 8 pm EST, M-F.

Yes. On each enrollment application page, you will see a chat icon you can click for support; chat operates 8:00 am – 8:00 pm EST M-F and 10:00 am – 2:00 pm EST Saturdays. We encourage you to take advantage of the chat.

No. Much like enrolling in the Affordable Care Act plans, you must make this decision on your own, or in consultation with your tax professional. Our partners are here to help you establish your plan,  answer any questions and ensure your claims are paid in a timely manner. But we cannot help you choose a plan design.

No, we cannot provide you with this advice. You will need to ask your own tax professional to verify tax deductibility of your healthcare fees.

You will call Vault Admin Services, powered by AMPS, our carrier claims administrator. The number to call is (800) 425-9374. This contact information will also be available on your Member Services page.

AMPS support hours are Monday-Friday 8 am to 7 pm EST.

If you want to change your payment information, please call the Administrator at 800-425-9374.

Our service reps will assist you with any questions you may have either by phone or by chat. Our phone service hours are 8:00 am - 8:00 pm EST M-F and chat operates 8:00 am – 8:00 pm EST M-F and 10:00 am – 2:00 pm EST Saturdays.