How can we help you?

Yes! For any questions along the way, please contact our Client Advocacy and Success Team (CAST) at cast@decisely.com or (866) 861-2776. 

Yes. On each enrollment application page, you will see a chat icon you can click for support; chat operates 8:00 am – 8:00 pm EST M-F. We encourage you to take advantage of the chat.

You must make this decision on your own, or in consultation with your tax professional. Our partners are here to help you establish your plan, answer any questions you may have, and to ensure your claims are paid in a timely manner. We cannot help you choose a plan design.

No, we cannot provide you with this advice. You will need to ask your own tax professional to verify tax deductibility of your healthcare fees.

You will call VAULT Admin Services, our carrier claims administrator. The number to call is (888) 211-5706. This contact information will also be available on your Member Services page.

Vault Admin Services support hours are Monday - Friday, 8:00am to 5:00pm CST.

Contact our service reps who will send you the Vault Covered Persons Change Request Form. Once completed, send it back to Vault, per the instructions on the form, for update.

Contact our service reps who will send you the Vault Covered Persons Change Request Form. Once completed, send it back to Vault, per the instructions on the form, for a quote.

If you want to change your payment information, please call the administrator at (888) 211-5706.

Our service reps will assist you with getting your information updated, either by phone (call Decisely at 800-976-7194) or by chat. Our phone service hours are 8:00 am - 8:00 pm EST M-F, and chat operates 8:00 am – 8:00 pm EST M-F.

Our service reps will assist you with getting your information updated, either by phone (call Decisely at 800-976-7194) or by chat. Our phone and chat service hours are 8:00 am - 8:00 pm EST M-F.

Our service reps will assist you with getting your information updated, either by phone (call Decisely at 800-976-7194) or by chat. Our phone service hours are 8:00 am - 8:00 pm EST M-F, and chat operates 8:00 am – 8:00 pm EST M-F.